Frequently Asked Questions

About Our Jewellery

Our website allows you to explore our collection of jewellery, view product details and discover the latest designs available at our stores.

Currently, our website is for browsing our jewellery collection and booking an appointment with our team. Jewellery purchases are completed at our showroom.

Where applicable, product pricing or indicative product information may be displayed on the website. Prices may vary based on prevailing gold rates and other applicable factors. The final applicable price will be confirmed at the showroom.

Product availability may vary from time to time. We recommend booking an appointment with our team to confirm the availability of a particular product before visiting.

The applicable purity/fineness information is provided for the jewellery. Where applicable, hallmarked jewellery will carry the required BIS hallmark and HUID information. You can always ask more details during your visit to our showroom

We make every effort to display our products accurately. However, slight differences in colour, appearance or proportions may occur due to photography, lighting and screen settings.

Appointments

You can book an appointment through the appointment-booking form available on our website by providing the required details and selecting your preferred date/time, subject to availability.

No. However, we recommend booking an appointment so that our team can better assist you and, where possible, keep your preferred products ready for viewing.

Yes. You can mention the product/design you are interested in while booking your appointment. Our team will try to arrange it subject to product availability.

Yes. Please contact our team using the contact details provided on the website to request a change or cancellation.

Once your appointment request is received, our team may contact you on the details provided to confirm the appointment.

Yes. You may mention the number of people attending in the appointment form or inform our team when we contact you.

Store Visit & Purchase

Subject to availability, you can view and purchase the product at our showroom.

Yes. Gold prices and jewellery prices may change based on prevailing market rates and other applicable factors. The final price will be confirmed at the time of purchase at the showroom.

Returns, exchanges and replacements for jewellery purchased from our physical stores are subject to the applicable policies and terms of the respective physical store. Please refer to the applicable store policy or speak with our team at the time of purchase for details.

We currently do not offer discounts or promotional coupon codes.

Payment options available for a showroom purchase will be communicated by our team at the time of purchase.

Customer Support

You can contact us using the phone number, email address or other contact details provided on our website.

You can contact our customer support team using the contact details provided on the website. You may also mention the product/design you are interested in, and our team will assist you.

Yes. You can contact our team or book an appointment through the website and mention your requirements in advance.

We may feature customer reviews, testimonials, photographs and videos on our website, social media channels and marketing materials, but only with the customer’s consent. Consent may be provided in writing, electronically or by recording, and the content will be used only for the purposes communicated to you at the time. You may withdraw your consent at any time by contacting us using the details provided on the website.