PRIVACY POLICY

Harit Zaveri Jewellers, a division of RBZ Jewellers Limited , respects your privacy and is committed to protecting personal data collected through our website and other digital platforms (“Website”).

  1. Information We Collect
  2. We may collect your name, mobile number, email address, billing/shipping address, account details, order and transaction history, payment status, PAN/KYC information where legally required, customer communications, IP address, device/browser information, cookies and Website usage data.
  3. Payment transactions may be processed through authorized third-party payment gateways. We generally do not directly store complete card, UPI or banking credentials.
  4. We request you to provide only such personal data as is necessary for the relevant purpose.
  5. How We Use Your Information

We may use your information to:

  1. create and manage your account;
  2. process, deliver and track orders;
  3. process payments, returns, exchanges and refunds;
  4. provide customer support;
  5. issue invoices and comply with legal/tax requirements;
  6. prevent fraud and enhance Website security;
  7. improve our products, Website and customer experience; and
  8. send promotional communications, where permitted and subject to applicable consent requirements.

Where processing is based on your consent, you may withdraw such consent in accordance with applicable law.

  1. Cookies and Similar Technologies 

We may use cookies and similar technologies for Website functionality, analytics, remembering preferences and improving user experience. You may manage cookies through your browser or available cookie settings. Disabling certain cookies may affect some Website functionality.

  1. Sharing of Information

We do not sell or rent your personal data. We may share necessary information with payment gateways, banks, logistics partners, IT/cloud providers, customer-support and marketing service providers, professional advisers, affiliates and government/regulatory authorities, where required for providing services or complying with law.

  1. Data Security & Retention
  2. We maintain reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse or disclosure. Personal data will be retained only for as long as necessary for the stated purposes or as required under applicable law. 
  3. Thereafter, personal data may be deleted, retain, anonymized or otherwise securely disposed of, subject to applicable legal requirements and legitimate retention needs. We will comply with the applicable data protection laws.
  4. Your Rights
  5. Subject to applicable law, you may request access to information regarding processing of your personal data, correction or updating of your information, erasure where permissible, withdrawal of consent, opt-out from promotional communications and grievance redressal. We may verify your identity before processing a request. 
  6. Where processing is based on your consent, you may withdraw your consent at any time by contacting us, and the process for withdrawal shall be as easy as the process for providing consent, subject to applicable law. 
  7. Children’s Data

We do not knowingly collect or process personal data of children contrary to applicable law. Where required, appropriate consent from a parent or lawful guardian will be obtained.

  1. Third-Party Services
  2. Our Website may contain links to or use services of third parties, including payment gateways and social-media platforms. Such third parties may process information in accordance with their respective privacy policies, and, we are not responsible for the privacy practices or content of independent third parties.
  3. We may engage third-party service providers for services such as maintenance, analytics, audit, marketing, and development. Such service providers shall have access to personal information only to the extent necessary to perform the assigned services and shall be contractually obligated to maintain confidentiality, implement appropriate security safeguards, and comply with applicable data protection laws.
  4. Changes to this Policy

We may update this Privacy Policy from time to time due to changes in law, technology or our business practices. The latest version will be made available on the Website.

  1. Grievance & Contact

For privacy-related queries, requests or grievances, please contact:

RBZ Jewellers Limited

(Harit Zaveri Jewellers – A Division of RBZ Jewellers Limited)

Address: Block D, Mondeal Retail Park, near Rajpath Club, SG highway, Bodakdev, Ahmedabad-380054, Gujarat.

Email: info@haritzaveri.com

Contact No.: 9228170812

  1. Governing Framework

This Privacy Policy shall be governed by applicable laws of India, including the Digital Personal Data Protection Act, 2023 and rules made thereunder, the Information Technology Act, 2000, and applicable consumer/e-commerce laws, to the extent applicable and in force from time to time. By using the Website and providing your personal data, you acknowledge that you have read and understood this Privacy Policy.